Patient Info

All patients require a consultation with the doctor before any diagnosis and treatment options can be discussed.

Minor and emergency surgery can sometimes be scheduled the same day as the consultation.

Please bring the following with you to your appointment:

  • The referral slips from your dentist or physician.
  • Any x-rays if applicable.
  • A list of medications you are presently taking.
  • The name and telephone number of your dentist, family doctor and medical specialists.
  • Information about your dental insurance company including primary policy number, membership ID number and date of birth of the pimary holder.
  • Photo identification such as your Health Card, driver’s license, birth certificate or citizenship card.
  • For patients on social services, a copy of your dental eligibility card for the current month. Method of payment: Our office accepts visa, mastercard, debit or cash.


  •  All patients under the age of 16 must be accompanied by a parent or guardian at the consultation visit.
  • If necessary, an alternate decision maker should be present; Power of Attorney documentation may be requested.
  • If necessary, an interpreter should be present.
  • A preoperative consultation and physical examination is necessary for patients who wish to have surgery done under intravenous sedation or general anesthesia.             

Please check in with the front desk receptionist. You will be asked to complete a medical questionnaire on arrival if you have not done so already. Please list all medical conditions you may have and any prescriptions and over the counter medications you are taking. Please read the details of how our office collects, uses and discloses patients’ personal information.

Once your appointment is booked we will require any recent x-rays that your dentist or physician has taken. Please bring the x-rays with you, either on film or x-rays printed on a photo paper or have them forwarded by mail or email to our office.

Our office is able to take the Cone Beam CT scans, as well as panoramic and periapical radiographs if they are not available.

Our email address for the Sheppard office is: [email protected].

Our email address for the Danforth office is: [email protected].

Oral and maxillofacial surgery procedures can be accomplished free of pain using a combination of nitrous oxide, intravenous sedation, general anaesthesia and local anaesthesia. It is possible that your treatment may need to be performed in a hospital setting under the care of a medical anesthesiologist.

The use of new narcotics, tranquilizers and ultra-short acting anaesthetic drugs, combined with local anaesthesia, allow patients to experience a state of sleep or sedation in comfort and safety.

A pleasant environment with highly skilled, fully trained and attentive staff in a fully equipped outpatient setting provides this optimal care.


The doctors and staff will be pleased to discuss fees and payment arrangements with patients.

Patients are directly responsible to our office for the cost of treatment.  Payment is due on the day of treatment.

Our office accepts visa, mastercard, debit or cash. If you have a new “chip” credit card, you need to know your PIN number to make payment on your account.


  1. O.H.I.P. does not cover dental office procedures.
  2. O.H.I.P. does cover some surgical procedures performed in a hospital. 
  3. O.H.I.P. no longer pays the biopsy laboratory fee for processing and diagnosing pathological tissue.

Your dental insurance plan is a contract between you and your insurance company, not between the insurance company and your doctor. You are financially responsible for your account with our office. Our office does not receive payment from your insurance company, but we are able to submit your claims electronically.

  1. We will be pleased to fill out your dental insurance forms or we will provide you with a standard form that you can submit to your insurance company for reimbursement. Please make sure you have all insurance details with you. We will require the name of your insurance company, policy number, membership or ID number and the name and date of birth of the primary holder.
  2. Some insurance companies have restrictions on how much they will reimburse patients for surgery.
    • Some companies do not base their coverage on the current year’s fee guide.
    • Some companies use a general practitioner’s fee guide.
    • Some companies provide only partial coverage of services.
    •  Some companies do not cover specified services.

Some insurance companies require that patients submit fees and codes before treatment. Our office will be pleased to provide you with these forms or we will email them to the insurance company for you. Your insurance company will contact you directly.

It is customary to pay for professional services when rendered. Any other arrangements for payment must be made in advance.